Responsibilities:

• Oversaw projects from inception to completion, ensuring timely delivery and alignment with business goals.
• Administered services such as Okta, AWS, GCP, Google Workspace.
• Collaborated with cross-functional teams to ensure smooth deployment and operation of applications.
• Deployed and maintained VPN matching business needs from engineering to 24/7 critical monitoring operations
• Assisted with deployment of AI tools and platforms.

Responsibilities:

• Developed system-monitoring and support automation to enhance and scale the quality of support
• Deployed and manage business-critical applications and resources in a cloud infrastructure like Amazon Web Services.
• Developed and maintained internal tools to improve the efficiency of the IT team.

Responsibilities:

• Helped customers troubleshoot network, hardware and software issues related to the Verkada platform.
• Developed public applications in Python using Verkada’s public api.
• Developed internal applications and libraries/modules with Python & Go to improve the efficiency of support.
• Screened bugs and collaborated with engineering teams to fix them.

Responsibilities:

• Troubleshooted cases that covered the entire Meraki product line, including wireless access points, security appliances, switches, and Systems Manager application.
• Resolved issues reported by Meraki customers and partners.